Reference

Privacy Policy for Indonesia Accounts

Your account data, DANA, OVO, GoPay and QRIS payment records, cookie choices and device checks are handled under this Privacy Policy before you open the lobby.

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bigo4d Privacy Policy for Indonesia Accounts
CONTACT PATHS

Reach Us About Privacy Requests

Fast privacy contact matters when you need to correct a phone number, ask about cookies or check why a payment receipt appears on your account. We route privacy questions through live chat, WhatsApp and email, then attach your request to your account record. Share only the account name, registered phone number and the payment rail involved, such as DANA or QRIS, so we can check the right entry.

Team online

Live chat

Our live chat is open 24 hours for privacy intake. Tell us your registered phone number, the device you used and whether the matter relates to cookies, login checks or a DANA, OVO, GoPay or QRIS record.

WhatsApp support

WhatsApp replies run from 09:00 to 23:00 WIB. We use it for identity checks before discussing account data, so do not send wallet PINs, one-time codes or card photos in the message thread.

Email privacy desk

Send longer privacy requests to [email protected] with your account name and the date of the activity you want checked. Email is better for deletion, correction and cookie records because it leaves a clear timeline.

DATA CONTROLS

Privacy Controls Around Your Account

We handle privacy in the same account flow you use to enter the lobby: login, wallet, game session and support contact.

Account details

We collect account name, phone number and login records to keep your profile tied to the right person. If you change a phone number, support checks the old and new contact before updating the record.

Payment matching

DANA, OVO, GoPay and QRIS receipts are used to match wallet activity with your account. We store the rail name, time and status, not wallet PINs or one-time codes.

Cookie choices

Cookies help remember session status, language choice and basic device settings. You can clear them in your browser settings; after that, you may need to log in again before seeing your account page.

Device checks

We record device type, browser and login time when your account is accessed. If a new phone opens the Live Dealer Lobby, those signals help support check whether the access looks familiar.

Retention handling

We keep data only for account operation, dispute checks, security and legal needs. When a record is no longer needed, we remove or separate it from active account tools where our systems allow.

Change requests

You can ask us to correct, export or delete eligible account data through live chat, WhatsApp or email. We may verify your identity first so another person cannot change your privacy record.

Privacy Questions Before You Join

Before you open an account, it is fair to ask what data we collect and how we use it. These answers focus only on privacy: account details, wallet records, cookies, device checks, access rights and contact steps. If your question involves eligibility, access depends on local law and is available only where local law permits.

We collect the account details needed to identify you, such as account name, phone number, login time and device type. We also record wallet activity linked to DANA, OVO, GoPay or QRIS when you use those rails.

We keep payment rail records so your wallet activity can be matched to the correct account and checked if you contact support. The record shows rail name, timing and status, not your wallet PIN or one-time code.

Yes. Contact live chat, WhatsApp or [email protected] and tell us what needs correction. We may ask you to confirm the registered phone number and recent login details before changing account data.

Cookies remember your session, language setting and basic device state. On Android Chrome, open Settings, Site settings, Cookies if you want to clear them; after clearing, you may need to log in again.

We may record game session activity such as Live Dealer Lobby, Bingo, Crash Games or Aviator to protect your account, answer disputes and check technical issues. We use that record for account and privacy purposes.

You can ask for deletion through email or live chat. Some records may need to stay for security, dispute handling or legal reasons, but we will tell you what can be removed and what must remain.

Only the support and account staff needed to handle your request can access the related record. We separate privacy requests from general lobby chats so your account data is not shared with unrelated teams.

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